BusinessManager®
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How can you develop profitable relationships with business customers who need better cash flow?

Overview

View real-world case studies with BusinessManager BusinessManager® is a proven accounts receivable financing program that enables banks to develop lasting, positive, and profitable relationships with small-to-medium-sized business customers. Creditworthy, yet cash flow constrained businesses can get cash for accounts receivable (A/R) every day by selling them to your bank at a discount on a full-recourse basis with a flexible cash collateral reserve. After more than a decade of growth in banks across all 50 states, BusinessManager remains the best known and most sophisticated accounts receivable financing program available. Powered by the banking, technology, and business development experts at Goldleaf, BusinessManager matches each bank client with a sales and marketing professional to ensure the program's success.

From the bank's perspective...
The program provides a way to bank small businesses more profitably, offer a unique combination of funding and receivables management benefits, and help control the risks associated with funding accounts receivable.

From the business's perspective...
The program unlocks the cash frozen in accounts receivable, provides ongoing cash flow as new sales are generated, and provides management information on which to base better business decisions.

Work Flow
1. The bank purchases a merchant's accounts receivable at a discount, giving the merchant immediate cash both initially and ongoing as new receivables are generated.
2. The bank establishes a cash reserve for each merchant and monitors the account, sweeping excess reserves back to the merchant once a month.
3. The bank provides the merchant with key management reports, such as Aged Receivables and Customer Balances.
4. The bank receives payments through a lockbox and can send itemized monthly statements to the merchant's customers.
Clients

BusinessManager is well suited for all types of businesses in these industries: automotive, building materials and services, business services, electrical/gas/sanitation, home furnishings, manufacturing, retail, transportation, and wholesale distributors.

A business in this position... Can use BusinessManager to...
Experiencing growth Convert frozen assets into cash to support growth
Missing prompt payment discounts from suppliers Lower the cost of goods and increase profit margins
Needs predictable cash flow Ease uncertainty about daily cash fluctuations
Operates inefficiently Use electronic commerce and minimize tasks
Wants to offer competitive extended payment terms Offer a variety of flexible terms to customers
Has collectible, but slow paying receivables Sell to large corporations and government entities that typically pay slowly
Averse to debt Manage cash rather than debt
Spends too much time on money matters Get back to business and opportunities
Constrained by cash flow and borrowing limit Gain additional funds with greater risk control
Benefits

Improve sales opportunities
Attract new commercial businesses and increase the cross-selling potential for other products and services.

Increase revenue
Gain a recurring revenue stream and increase earning potential from existing commercial customers.

Forge relationships
Enhance relationships by helping businesses grow, gain insight into a business's operation, and give your business customers valuable individual contact with their bankers.

Competitive edge
Leverage your bank's market position and provide a needed service in the marketplace.

Key Features
In this section:
 Profitability
 Processing
 Control
 Monitoring and Risk Management
Profitability

Fee Income
BusinessManager adds to your bank's bottom line by providing recurring revenue from merchants paying a service charge (a percentage of each invoice) for the program. You also receive income from account debtors' finance charges and late fees. A profit statement is provided for each merchant and for your entire portfolio.

Pricing the program for businesses
Our latest BusinessManager release offers two options to price the program for businesses.

Pricing Option Description Benefits
Fixed pricing A percentage of each invoice is assessed as a one-time fixed service charge. The negotiated service charge percentage is based on average A/R turn. Both the bank and the business know the exact service charge amount when the invoice is purchased.
Variable pricing An invoice's total service charge has two components:
- An initial base service charge is assessed when an invoice is purchased.
- After a base period expires, additional charges accrue for as long as the invoice remains unpaid. The bank sets a cap on the total charge.
Bank: Variable pricing enables the bank to be more competitive by reducing the base service charge without assuming undue risk. Because the variable service charge is tied to an invoice's turn, the business has a vested interest in prompt payment.
Business: Variable service charges can be avoided altogether if an invoice is paid within the base period. At the same time, the business pays a lower base (initial) service charge for the sale.

Marketing
Our marketing professionals and Business Development Managers (BDMs) help your bank promote BusinessManager in your market. The aggressive marketing plan centers around strategically planned business development days, where BDMs work with your bank to conduct one-on-one presentations for existing bank clients and prospective customers. Our direct mail program involves sending more than 100,000 direct mail letters to small-to-medium-sized businesses each month on behalf of our partner banks. We also offer press release templates, BusinessManager logos and promotional items, CPA seminars, radio ad scripts, and on-hold telephone scripts. Because our customers are often our best salespeople, we have an extensive library of case studies that highlight the success of the BusinessManager program in banks and businesses throughout the U.S.

Processing

Electronic Commerce
Electronic commerce enables clients to exchange invoice information via the Internet. Exchanging data electronically saves the bank and merchant time, effort and money, and also enables your bank to accommodate customers in distant markets and remote locations. Our secure e-commerce system, called "BusinessManager Wired," uses both SSL (Secure Socket Layer) encryption and authentication (authorizing users by name and password). Wired reduces errors caused by duplicate input, reduces processing time and costs, and increases the likelihood that the bank is purchasing all of the merchant's receivables.

QuickBooks Integration
Your merchants using Intuit's QuickBooks® accounting software are five clicks away from getting cash for their receivables. BusinessManager's time-saving solution enables them to effortlessly send customer and transaction data through BusinessManager's electronic commerce system for processing. If your merchants use QuickBooks, they should also be using this link to fast cash.

Processing
Goldleaf enables you to make funding decisions while outsourcing the routine processing tasks. Using the latest electronic commerce-based technology, your business customers enter receivables information into their own accounting systems, and submit it to Goldleaf Processing Services (GPS), our national processing center. Goldleaf takes over from there and does most of the work. Your bank stays in control with online reports for individual businesses and your entire portfolio. Business customers can also access their reports online. The benefits of outsourced processing are twofold—it allows you to tap the expertise of outside firms for tasks the bank may not be equipped to handle, and it allows you to allocate your resources for strategically important and revenue-generating work.

Control

Payments
All account debtors' payments go to a bank-controlled lockbox. Change of Remittance letters are sent to every account debtor to notify them of the new payment address. Any payments received at the business must be sent immediately to the bank.

Reports
BusinessManager offers over 50 reports, such as Accounting Entries, Aged Receivables, Application of Credit, Batch Transactions, Customer Activity, Daily Balance Sheet, Merchant Activity, Merchant Trends, and Portfolio Profit Statement. If you process in-house, you can generate reports from the software and create other customized reports. If you outsource processing, reports are available online for your bank and your merchants.

Monitoring and Risk Management

Unlike fixed assets, such as real estate, accounts receivable are a moving target. Your bank must equip itself for the possibility of debtor insolvency and merchant fraud. The BusinessManager program offers an array of tools to monitor merchant activity and assist in mitigating risk.

Repurchase Obligation
BusinessManager requires a cash collateral reserve account that is funded by a percentage of each purchased invoice to protect against bad debt. If invoice aging exceeds the bank's acceptable limit, you can charge back the invoice and recover your funds from the reserve. The merchant is then responsible for collecting the past due invoice. (At this point the merchant may want to use Goldleaf's CollectionsManager service.)

Red Flags
As a guard against fraudulent invoices and product/service quality issues, you can set up business rules to define acceptable activity for invoice size, credit memo size and frequency, credit limits, and restricted account debtors. BusinessManager scans for red flags and identifies activity that is atypical for a merchant.

Account Verification Services
When account debtors dispute amounts owed because goods have not been received or payment has already been made, such comments could indicate fraudulent invoices, diversion of funds, or product/service quality issues. Goldleaf's Account Verification Services (AVS) department calls account debtors to verify the outstanding invoices for a percentage of randomly selected debtors, and then sends you a detailed monthly report. If you process in-house, you have the option to print and mail the software's Account Verification Letters to a percentage of randomly selected account debtors, and then track the debtors' responses.

Portfolio Reviews
Goldleaf's Bank Services experts, who are former bankers, conduct complimentary portfolio reviews to identify trends and issues.

BusinessManager Insurance
BusinessManager Insurance offers protection against catastrophic and significant losses.

 Accounts Receivable Credit Insurance helps to protect the bank against default on purchased receivables due to the insolvency or lack of payment of their account debtors. This coverage is underwritten by Coface North America, and provides an excellent third-party review on BusinessManager participating merchants' large account debtors.
 Business Insurance Endorsement helps to protect the bank from false invoices and diversion of funds by their merchants who are financing their business via the BusinessManager program. This coverage is also underwritten by Coface North America, and is designed to protect the bank from merchants that create false invoices or divert funds that belong to the bank.
Training

Goldleaf offers numerous opportunities for the ongoing training and development of your BusinessManager staff. Call the Goldleaf Training Department at 800-365-4091, option 7 for a seminar schedule, an eLearning CD-ROM, or for more information about upcoming user events.

 Seminars -- Our classroom seminars, led by experienced trainers, focus on BusinessManager operations and credit considerations for your program. BusinessManager seminars are offered throughout the year at our training center near Nashville, Tennessee and in regional locations across the U.S.
 Self-paced tutorials -- Goldleaf brings the training to you with a variety of eLearning web-based tutorials and online learning opportunities.
 User conferences -- BusinessManager User Conferences provide senior bank officers the opportunity to learn about the best practices for building larger, more secure and more profitable BusinessManager portfolios. You'll also learn about strategies to attract and retain small-to-medium-sized business customers. Most importantly, the conferences give you the opportunity to discuss the latest BusinessManager success strategies with fellow bankers and senior personnel from Goldleaf.
Affiliations

BusinessManager is integrated with Intuit’s QuickBooks®, which enables businesses to save time and increase accuracy. They can submit receivables data effortlessly and automatically from their QuickBooks application.

Getting Started

For more information, contact a BusinessManager Specialist at 800-235-5584 or